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Comunidades Virtuales | Virtual Communities

SES | ESS

Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.

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Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Enlaces de interés | Relevant links

911 Training Institute
Wednesday, April 15, 2020 - 14:53
All Clear Foundation: Supporting First Responders
Wednesday, April 8, 2020 - 18:16
APCO Canada | COVID-19 Resources
Wednesday, April 8, 2020 - 18:22
APCO International | Information on COVID-19 for Emergency Communications Centers
Monday, April 13, 2020 - 12:44
British APCO | COVID-19 Resources
Wednesday, April 8, 2020 - 18:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Monday, April 27, 2020 - 22:16
CDEMA COVID-19 Situation Update
Thursday, May 21, 2020 - 16:30
CEPREDENAC-SICA COVID-19
Friday, April 17, 2020 - 21:34
COVID-19 en Honduras
Wednesday, April 29, 2020 - 15:30
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Thursday, April 30, 2020 - 12:34
Emergency Medical Services (EMS1) COVID-19
Wednesday, April 15, 2020 - 13:41
Emergency Response Tips, LLC
Thursday, May 7, 2020 - 15:14
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Wednesday, April 8, 2020 - 18:06
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Tuesday, April 28, 2020 - 21:50
HHS/ASPR COVID-19 Clinical Rounds
Monday, April 27, 2020 - 22:19
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Thursday, April 30, 2020 - 13:03
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Monday, April 13, 2020 - 12:37
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Wednesday, April 15, 2020 - 13:43
Mission Critical Partners
Sunday, July 26, 2020 - 22:10
National 911 Program Coronavirus/COVID-19 Resources
Friday, April 17, 2020 - 21:12
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Wednesday, April 8, 2020 - 18:08
NHTSA's Office of EMS: COVID-19 Resources for EMS
Monday, April 27, 2020 - 19:24
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Wednesday, April 8, 2020 - 18:00
Organización Panamericana de la Salud | Recursos COVID-19
Wednesday, April 8, 2020 - 18:03
Pan American Health Organization | COVID-19 Resources
Wednesday, April 8, 2020 - 18:02
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Wednesday, April 8, 2020 - 17:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Costa Rica: Sistema de Emergencias 9-1-1

Enlace


Ecuador: Servicio Integrado de Seguridad ECU911

Enlace


Honduras: Sistema Nacional de Emergencias (SNE)

Enlace


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911

Enlace

 

Comunidades de práctica | Communities of practice

Biblioteca | Library

Document

CISA | Emergency Communications Best Practices for Establishing Alternate Care Sites

This document provides unique considerations for federal, state, local, tribal, and territorial entities tasked with establishing communications capabilities for an Alternate Care Site (ACS) during a health crisis or other disasters.

Document

CISA | Guidelines for Executives: 911 Center Pandemic Recommendations

This document emphasizes the importance of communications centers, accentuates the particular risk of a pandemic to resiliency of 911 operations, communicates executive-level action, and describes available guidance for 911 administrators.

Document

CISA | Pandemic Planning

This document highlights governance, resource planning, and contingency considerations from a holistic perspective during a pandemic.

Document

CISA | Pandemic Operating Procedures

This document gives you a general explanation of pandemic operation procedures, and it recommends how to organize, train, and care for personnel while operating during a pandemic.

Document

CISA | Cleaning and Disinfecting During a Pandemic

This document presents cleaning and disinfecting guidance specific to public safety and resources for 911 centers during a pandemic.

Article

Federal News Network | Emergency responders pivoting to virtual training as coronavirus collides with hurricane season

David Thornton, author of this article, highlights how experimental training is the gold standard for federal disaster preparedness and response agencies like FEMA, the U.S. Coast Guard, the National Guard and the National Oceanographic and Atmospheric Administration.

Document

PAHO | Herramienta Excel: Lista de verificación de alistamiento para la respuesta al COVID-19 en servicios de emergencias médicas prehospitalarias

Esta herramienta tiene como propósito apoyar a los países a verificar el estado de alistamiento de sus servios médicos de emergencia prehospitalaria, identificando las acciones inmediatas y prioritarias para responder al COVID-19 de manera eficiente.

Document

PAHO | Excel Tool for Prehospital Emergency Medical Services Readiness Checklist for COVID-19

This tool helps countries confirm the readiness of their pre-hospital emergency medical services (EMS) for COVID-19. This is done through the identification of immediate and priority actions that aim to respond in an efficient and timely manner.

Document

PAHO | Lista de verificación de alistamiento para la respuesta al COVID-19 en hospitales

En situaciones de crisis, hay varios factores a considerar cuando los servicios de emergencias médicas prehospitalarias (SEM) facilitan atención inicial de soporte vital básico y/o avanzado y traslado de heridos o enfermos desde el lugar donde ocurre la emergencia hasta el centro sanitario.

Article

MCP | The Changing Operational Landscape of Emergency Medical Services

This article analyzes occurring changes that people don’t notice at first-hand during EMS delivery services.

Document

PAHO | Prehospital Emergency Medical Services Readiness Checklist for COVID-19

This checklist provides Emergency and Security Systems with a set of steps that need to be taken when answering to medical emergencies.

Report

Reportes policiales y 911

Las llamadas de emergencia y los reportes policiales pueden contribuir a medir el fenómeno criminal. Para ello es necesario una hoja de ruta con los cambios normativos y administrativos que deberían llevarse a cabo, incluyendo la homologación de las estadísticas y la creación de unidades de análisis

Article

Cómo usar el 911 para salvar vidas de mujeres

Las llamadas de emergencia recibidas tanto por el 911 como Línea Mujeres son una fuente de información valiosa para entender mejor los diferentes tipos de violencia que afectan a las mujeres. A partir de ellas se podrían diseñar estrategias más efectivas. No obstante, estas fuentes aún presentan ret

Document

NIST 800-184 Guide for Cybersecurity Event Recovery

In light of an increasing number of cybersecurity events, organizations can improve resilience by ensuring that their risk management processes include comprehensive recovery planning.

Document

APCO/NENA Service Capability Criteria Rating

Self-evaluation assessment tool to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.

Document

NENA Network/System Access Security (Archived April 2020)

The purpose of this document is to identify the importance of security for today’s PSAP and to describe common types of computer and network security threats facing the industry today, as well as provide guidelines for effective mitigation strategies.

Document

NENA Hazard & Vulnerability Analysis

Assists Public Safety Answering Points (PSAPs) with Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents that can adversely affect PSPAs. NENA-INF-019.2-2016 (originally 53-501 & 53-502).

Website

NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation

The purpose of this document is to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. NENA-INF-017.2-201X (formerly NENA 53-001)

Website

NFPA 1221 Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

This standard covers the installation, performance, operation, and maintenance of public emergency services communications systems and facilities.

Website

NFPA 1600 Standard on Disaster/Emergency Management and Business Continuity

This standard establishes a common set of criteria for all hazards disaster/emergency management and business continuity programs The Emergency Management and Business Continuity community comprises many different entities. Each has its own focus, unique mission and responsibilities, and resources.

Article

Heroes Health app

The University of North Carolina School of Medicine and UNC Health have launched a free mobile app to help first responders and healthcare personnel assess their mental health and access wellness resources. The app provides short, weekly mental health self-assessments and displays symptom summary.

Document

Prehospital Emergency Medical Services Readiness Checklist for COVID-19

PAHO has prepared this checklist to help countries confirm the readiness of their pre-hospital emergency medical services to respond to COVID-19, identifying immediate and priority actions aimed at responding to the emergency in an efficient and timely manner.

Article

Your Future Calls: GIS

This article by Sandy Dyre, published by the Journal of Emergency Dispatch, focuses on what dispatchers need to understand on the functionality of GIS to improve their ability to fully use this tools when dispatching.

Document

Remote Working: The New Normal

For organizations of all shapes and sizes, embracing the new norm requires investment in appropriate technology systems and tools to provide staff and managers not only with the means to cope, but to enhance their working environment and transform business outcomes. FourNet whitepaper.

Repositorio colaborativo | Collaborative repository

This document is intended to serve as an outline, to assist 911 Public Safety Answering Point (PSAP)/Emergency Communications Center (ECC) managers/911 agencies in the preparation of a COVID-19 continuity of operations (COOP) response plan. PSAP/ECC managers/911 agencies are welcome to use this outline to develop a more detailed and specific COOP plan that meets the needs and circumstances of...

Author(s)
Association for Public Safety Communications Officials (APCO), the APCO Institute, the International Academies of Emergency Dispatch (IAED), the National Association of State 911 Administrators (NASNA), NENA and Power Phone.
Posted by Karen Bozicovich
Wednesday, May 6, 2020 - 11:34

It offers a number of resources linke to disaster and emergency planning for U.S. EMS and disaster and contigency planning for 911 services in the U.S.It provides links to COVID-19 contingency plans for 911as well as a number of resources related to Telecommunicator Emergency Taskforce. The list includes materials to assist PSAP to better prepare for and react to a disaster situation.It also...

Author(s)
Laurie Flaherty, National 911 Program
Posted by Karen Bozicovich
Thursday, May 14, 2020 - 19:57

El Servicio Integrado de Seguridad ECU 911, en forma permanente mide los niveles de prestación que se entrega a la ciudadanía en respuesta a las situaciones de emergencia; en razón de que, existe evidencia que las llamadas de mal uso son elevadas, generando congestión en las líneas; así como una repercusión económica. Se plantea resolver la problemática a través de nuestra experiencia  y...

Author(s)
Servicio Integrado de Seguridad ECU-911
Posted by Bolívar Tello
Wednesday, May 6, 2020 - 19:41

El presente documento es tan solo un esquema en el que se presentan, en términos generales, los lineamientos para ayudar a los organismos de servicios de emergencia (911) y a los administradores de puntos de respuesta de seguridad pública/centros de comunicaciones de emergencia en la preparación de un plan de respuesta para la continuidad de operaciones ante la pandemia de COVID-19. 

Author(s)
Association for Public Safety Communications Officials International (APCO), el APCO Institute, International Academies of Emergency Dispatch (IAED), National Association of State 911 Administrators (NASNA), NENA y PowerPhone Inc.
Posted by Karen Bozicovich
Monday, July 27, 2020 - 23:30

Presentación de la herraimenta de alta tecnología, Distancia2, basada en algoritmos de inteligencia artificial para evitar la aglomeración de personas. Permite monitorear el cumplimiento de la distancia reglamentaria de 2 metros en espacios públcios y alertar a la ciudadanía a través de altavoces incorporados en las cámaras de videovigilancia. 

Author(s)
BID y ECU-911
Posted by Karen Bozicovich
Friday, June 26, 2020 - 12:08

Este documento, elaborado por el Sistema de Emergencias 9-1-1 de Costa Rica, ofrece una serie de respuestas preguntas básicas sobre el coronavirus, el COVID-19, cuáles son los síntomas, cuándo es necesario hacer una prueba de detección, cuáles son las conductas, comportamientos y medidas de prevención que se deben tomar, entre otras preguntas claves para la ciudadanía.

Author(s)
Sistema de Emergencias 9-1-1
Posted by Karen Bozicovich
Friday, April 17, 2020 - 22:43

A través de este procedimiento, el Servicio Integrado de Seguridad ECU-911 establece los lineamientos a seguir ante la activación de emergencias de alto impacto. Incluye lineamientos operativos, tecnológicos y de comunicación, y administrativos.

Author(s)
Servicio Integrado de Seguridad ECU-911
Posted by Karen Bozicovich
Wednesday, April 15, 2020 - 22:46

Protocolo desarrollado a partir de la colaboración entre el Sistema Integrado de Seguridad ECU 911 y el Ministerio de Salud Pública de Ecuador. El Protocolo establece una serie de lineamientos para la recepción y atención coordinada de alertas de posibles emergencia de incidentes de salud pública, considerados de importancia internacional (ESPII).

Author(s)
Servicio Integrado de Seguridad ECU 911 y Ministerio de Salud Pública
Posted by Karen Bozicovich
Tuesday, April 14, 2020 - 17:54

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Webinars

GIS Basics for the Public Safety Professional

In the shift to Next Generation 9-1-1, GIS will play an important role in call routing for public safety, and much of the critical information on GIS is not widely shared with 9-1-1 dispatchers across the country. Join this webinar for an introduction of GIS and a high-level discussion of how it may affect the applications used in the PSAP for dispatch and 9-1-1.

Go to webinar

 


                 

COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

Go to webinar


                  

Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.

Panelists:

• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

Go to Webinar


Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.


The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.


Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.


Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

Go to Webinar


Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

Go to Webinar

Presentation


 

Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

Go to the Webinar


911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

Go to the Webinar


First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

Go to Webinar


Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

Go to Webinar


  

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

Ir al Webinar



COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

Ir al Webinar


Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

Speaker:
• Jim Marsall, Director, 911 Training Institute

Go to webinar
_____________________________
 

How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.

Speakers:

  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

Go to Webinar
______________________________

 

Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.

Speakers:

  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)
______________________________
 

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.

Speakers:

  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)
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Eventos SES | ESS Events