Comunidades Virtuales | Virtual Communities


Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.


Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Enlaces de interés | Relevant links

911 Training Institute
Wednesday, April 15, 2020 - 14:53
All Clear Foundation: Supporting First Responders
Wednesday, April 8, 2020 - 18:16
APCO Canada | COVID-19 Resources
Wednesday, April 8, 2020 - 18:22
APCO International | Information on COVID-19 for Emergency Communications Centers
Monday, April 13, 2020 - 12:44
British APCO | COVID-19 Resources
Wednesday, April 8, 2020 - 18:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Monday, April 27, 2020 - 22:16
CDEMA COVID-19 Situation Update
Thursday, May 21, 2020 - 16:30
Friday, April 17, 2020 - 21:34
COVID-19 en Honduras
Wednesday, April 29, 2020 - 15:30
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Thursday, April 30, 2020 - 12:34
Emergency Medical Services (EMS1) COVID-19
Wednesday, April 15, 2020 - 13:41
Emergency Response Tips, LLC
Thursday, May 7, 2020 - 15:14
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Wednesday, April 8, 2020 - 18:06
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Tuesday, April 28, 2020 - 21:50
HHS/ASPR COVID-19 Clinical Rounds
Monday, April 27, 2020 - 22:19
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Thursday, April 30, 2020 - 13:03
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Monday, April 13, 2020 - 12:37
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Wednesday, April 15, 2020 - 13:43
Mission Critical Partners
Sunday, July 26, 2020 - 22:10
National 911 Program Coronavirus/COVID-19 Resources
Friday, April 17, 2020 - 21:12
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Wednesday, April 8, 2020 - 18:08
NHTSA's Office of EMS: COVID-19 Resources for EMS
Monday, April 27, 2020 - 19:24
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Wednesday, April 8, 2020 - 18:00
Organización Panamericana de la Salud | Recursos COVID-19
Wednesday, April 8, 2020 - 18:03
Pan American Health Organization | COVID-19 Resources
Wednesday, April 8, 2020 - 18:02
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Wednesday, April 8, 2020 - 17:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Costa Rica: Sistema de Emergencias 9-1-1


Ecuador: Servicio Integrado de Seguridad ECU911


Honduras: Sistema Nacional de Emergencias (SNE)


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911



Comunidades de práctica | Communities of practice

Biblioteca | Library


NIST 800-184 Guide for Cybersecurity Event Recovery

In light of an increasing number of cybersecurity events, organizations can improve resilience by ensuring that their risk management processes include comprehensive recovery planning.


APCO/NENA Service Capability Criteria Rating

Self-evaluation assessment tool to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.


NENA Network/System Access Security (Archived April 2020)

The purpose of this document is to identify the importance of security for today’s PSAP and to describe common types of computer and network security threats facing the industry today, as well as provide guidelines for effective mitigation strategies.


NENA Hazard & Vulnerability Analysis

Assists Public Safety Answering Points (PSAPs) with Hazard and Vulnerability Analyses. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents that can adversely affect PSPAs. NENA-INF-019.2-2016 (originally 53-501 & 53-502).


NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation

The purpose of this document is to serve as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. NENA-INF-017.2-201X (formerly NENA 53-001)


NFPA 1221 Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

This standard covers the installation, performance, operation, and maintenance of public emergency services communications systems and facilities.


NFPA 1600 Standard on Disaster/Emergency Management and Business Continuity

This standard establishes a common set of criteria for all hazards disaster/emergency management and business continuity programs The Emergency Management and Business Continuity community comprises many different entities. Each has its own focus, unique mission and responsibilities, and resources.


Heroes Health app

The University of North Carolina School of Medicine and UNC Health have launched a free mobile app to help first responders and healthcare personnel assess their mental health and access wellness resources. The app provides short, weekly mental health self-assessments and displays symptom summary.


Prehospital Emergency Medical Services Readiness Checklist for COVID-19

PAHO has prepared this checklist to help countries confirm the readiness of their pre-hospital emergency medical services to respond to COVID-19, identifying immediate and priority actions aimed at responding to the emergency in an efficient and timely manner.


Your Future Calls: GIS

This article by Sandy Dyre, published by the Journal of Emergency Dispatch, focuses on what dispatchers need to understand on the functionality of GIS to improve their ability to fully use this tools when dispatching.


Remote Working: The New Normal

For organizations of all shapes and sizes, embracing the new norm requires investment in appropriate technology systems and tools to provide staff and managers not only with the means to cope, but to enhance their working environment and transform business outcomes. FourNet whitepaper.


Location Technology

Latitude-longitude coordinates have been around for centuries, but they're difficult to use, even with GPS satellites London-based What3words translates that position into something that can be easily shared in a phone call or text message. It is free for emergency services.


Continuity of Operations and Disaster Recovery Planning

Presentation by Richard Gaston and Brian Melcer from Mission Critical Partners, as part of the 2020 Conference for Advancing Pubic Safety (CAPS 2020). Events such as natural disasters or pandemics can have a profound impact on public safety operations. While it is nearly impossible to prevent them, agencies can act...


Maintaining Operations Remotely During a Public-Health Crisis

Mission Critical Partners prepared this Whitepaper in April 2020 on how to maintain Public Safety Answering Point and Emergency Communications Center Operations working remotely during a public-health crisis. They identify scenarios and options that Emergency and Security Systems can leverage if remote operations...


Incident Response Review

Mision Critical Partners has developed this infographic to guide a review process of the actions and decisions taken during a crisis or any other incident. The systematic organization of these types of after-action review processes are key to learn from past experiences and improve future responses.


Cómo desinfectarse las manos

Procedimiento de 8 pasos para desinfección de manos elaborado por la Organización Mundial de la Salud y el CONRED. El procedimiento lleva entre 20-30 segundos.


Continuity-Of-Operations Plans

Whitepaper developed by Mission Critical Partners in June 2020. A continuity-of-operations plan (COOP) living, breathing document that considers all aspects of operations—including technology and staff—as well as the strategies and tactics that will enable the agency to continue providing its mission-critical...


Checklist for Securing Public Safety Answering Point Facilities, Personnel and Data

Whitepaper prepared by Mission Critical Partners in August 2019. It provides a checklist to secure PSAP facilities, personnel and data.


COVID-19 Pandemic Operational Guidance for the 2020 Hurricane Season

As a result of the COVID-19 pandemic, the U.S. is facing unprecedented challenges as it prepares to respond to additional disasters, anticipate emergent incidents, and prepare for the 2020 hurricane season. To help emergency managers and public health officials respond to incidents during the 2020 hurricane season...


Lessons-learned guide on handling the challenges linked to COVID-19

This guide was prepared by the Government of the Republic of Korea. The guides analyses the below main points: ...


Advanced Mobile Location

In the event of an emergency call, an AML-enabled smartphone automatically sends accurate location information of the caller to the emergency services. This information is derived from the location data of the phone (GNSS, Wifi). AML is not an app; it does not require any action from the caller. AML is simply a...


How 9-1-1 Is Changing in a COVID-19 World

This report is based on 500 survey responses from 9-1-1 professionals across 44 U.S. states and territories. It builds upon insights from NENA's initial report. The survey responses reflected in this report were collected from April 20 to 24, almost a month after the initial survey and well into nationwide...


NENA Offers New Online Training Program for 9-1-1 Professionals

The NENA: The 9-1-1 Association is proud to launch a slate of instructor-led online (ILO) courses that enable 9-1-1 professionals to receive NENA’s industry-best education and training content in a virtual classroom. ...


The Resilient 911 Professional

In this book, you will find several chapters with stories about people who have been touched by the 9-1-1 dispatch profession. Some of these people are, or have been, dispatchers themselves. Some are therapists, scientists, and even medical doctors. There are directors, and those who have served in the military. The...

Repositorio colaborativo | Collaborative repository

This document is intended to serve as an outline, to assist 911 Public Safety Answering Point (PSAP)/Emergency Communications Center (ECC) managers/911 agencies in the preparation of a COVID-19 continuity of operations (COOP) response plan. PSAP/ECC managers/911 agencies are welcome to use this outline to develop a more detailed and specific COOP plan that meets the needs and circumstances of...

Association for Public Safety Communications Officials (APCO), the APCO Institute, the International Academies of Emergency Dispatch (IAED), the National Association of State 911 Administrators (NASNA), NENA and Power Phone.
Posted by Karen Bozicovich
Wednesday, May 6, 2020 - 11:34

It offers a number of resources linke to disaster and emergency planning for U.S. EMS and disaster and contigency planning for 911 services in the U.S.It provides links to COVID-19 contingency plans for 911as well as a number of resources related to Telecommunicator Emergency Taskforce. The list includes materials to assist PSAP to better prepare for and react to a disaster situation.It also...

Laurie Flaherty, National 911 Program
Posted by Karen Bozicovich
Thursday, May 14, 2020 - 19:57

El Servicio Integrado de Seguridad ECU 911, en forma permanente mide los niveles de prestación que se entrega a la ciudadanía en respuesta a las situaciones de emergencia; en razón de que, existe evidencia que las llamadas de mal uso son elevadas, generando congestión en las líneas; así como una repercusión económica. Se plantea resolver la problemática a través de nuestra experiencia  y...

Servicio Integrado de Seguridad ECU-911
Posted by Bolívar Tello
Wednesday, May 6, 2020 - 19:41

El presente documento es tan solo un esquema en el que se presentan, en términos generales, los lineamientos para ayudar a los organismos de servicios de emergencia (911) y a los administradores de puntos de respuesta de seguridad pública/centros de comunicaciones de emergencia en la preparación de un plan de respuesta para la continuidad de operaciones ante la pandemia de COVID-19. 

Association for Public Safety Communications Officials International (APCO), el APCO Institute, International Academies of Emergency Dispatch (IAED), National Association of State 911 Administrators (NASNA), NENA y PowerPhone Inc.
Posted by Karen Bozicovich
Monday, July 27, 2020 - 23:30

Presentación de la herraimenta de alta tecnología, Distancia2, basada en algoritmos de inteligencia artificial para evitar la aglomeración de personas. Permite monitorear el cumplimiento de la distancia reglamentaria de 2 metros en espacios públcios y alertar a la ciudadanía a través de altavoces incorporados en las cámaras de videovigilancia. 

BID y ECU-911
Posted by Karen Bozicovich
Friday, June 26, 2020 - 12:08

Este documento, elaborado por el Sistema de Emergencias 9-1-1 de Costa Rica, ofrece una serie de respuestas preguntas básicas sobre el coronavirus, el COVID-19, cuáles son los síntomas, cuándo es necesario hacer una prueba de detección, cuáles son las conductas, comportamientos y medidas de prevención que se deben tomar, entre otras preguntas claves para la ciudadanía.

Sistema de Emergencias 9-1-1
Posted by Karen Bozicovich
Friday, April 17, 2020 - 22:43

A través de este procedimiento, el Servicio Integrado de Seguridad ECU-911 establece los lineamientos a seguir ante la activación de emergencias de alto impacto. Incluye lineamientos operativos, tecnológicos y de comunicación, y administrativos.

Servicio Integrado de Seguridad ECU-911
Posted by Karen Bozicovich
Wednesday, April 15, 2020 - 22:46

Protocolo desarrollado a partir de la colaboración entre el Sistema Integrado de Seguridad ECU 911 y el Ministerio de Salud Pública de Ecuador. El Protocolo establece una serie de lineamientos para la recepción y atención coordinada de alertas de posibles emergencia de incidentes de salud pública, considerados de importancia internacional (ESPII).

Servicio Integrado de Seguridad ECU 911 y Ministerio de Salud Pública
Posted by Karen Bozicovich
Tuesday, April 14, 2020 - 17:54


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COVID-19: Maintaining Operations Remotely (On-demand)

Public safety answering points (PSAPs) and emergency communications centers (ECCs) play a critical role in communities during normal times, but in times of crisis, their role becomes even more important. As the COVID-19 pandemic continues its spread across the country, having a plan in place to support remote work for call takers and dispatchers to ensure ongoing operations is imperative.

Go to webinar


Strategic Planning for Public Safety Agencies (On-demand)

In today’s evolving emergency communications environment, public safety agencies are often expected to do more with fewer resources. This reality means that strategic planning, and determining how best to leverage the available resources, is more crucial than ever before. This webinar focuses on the benefits of strategic planning for public safety agencies and different approaches to development.


• Chris Kelly, VIce-President and Director of Operations and Facilities, Mission Critical Partners

• Bonnie Maney, Enterprise Client Manager, Mission Critical Partners

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Coping with a pandemic: embracing flexibility and mobile technology for the “Next Normal”

The COVID-19 pandemic is creating the “Next Normal” with new challenges and opportunities for mobile technologies. Explore how the current disruption impacts current and emerging technologies, as well as new use cases and recommendations for communication success across industries.

On demand webinar.

The 5G Horizon: What Government Needs to Do Today to Be Prepared Tomorrow

As agencies seek to improve their services and their efficiency, many are looking at 5G as a game-changing technology. In this webinar, 5G industry experts will discuss the transparent facts of 5G, new use cases, and what agencies can do now to exploit the benefits of 5G.

On demand webinar.

Emergency Comms during the Pandemic

This webinar explores issues that have arisen with sharing devices, moving to LTE networks, the coverage in rural areas and indoors, the effect on EMS and dispatch centers as they cancel services, work from home and a need to go beyond more than emergency services. Learn how text-to-911 services, location advancements and new technologies.

On demand webinar.

Top 911 Challenges with Incident Intelligence Analytics

Fourth webinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar features:

• Joe Scaffidi, Regional Vice Presidente, NICE Public Safety

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Real-time Performance Metrics Matter

This is the second wbinar of a 4-part webinar series organized by NICE on how to overcome today's top 9-1-1 challenges.

This webinar focuses on performance measurement and reporting challenges that 9-1-1 directors are facing.

The webinar features:

•  Barry Furey, CEO of Barry Furey Consulting and Training

• Patrick Botz, Director of Engagement, NICE Public Safety

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Why Next Gen 9-1-1 Matters More Now

This webinar has been organized by NICE, ATOS and Mission Critical Partners and features the following panelists:

• John Rennie, General Manager, NICE

• Phil Rotheran, Vice President, ATOS

• Darrin Reilly, Chief Operating Officer, Mision Critical Partners

The roundtable is moderated by Oatrick Botz, Director of Engagement, NICE

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911 Turnover, Staffing and Retention

Thiw webinar is part of a webinar series organized by NICE.

In this session, speakers will address one of 911 top challenges, closing the Revolving Door: 911 Turnover, Staffing and Retention.

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First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

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Recomendaciones para grupos USAR en el contexto de la pandemia COVID-19

USAR, oor sus siglas en inglés, significa Urban Search and Rescue, e implica la ​localización, extracción, y la estabilización inicial de personal atrapado en espacios cerrados o bajo escombros. 

Este webinar fue organizado por CEPREDENAC y contó con la intervención de:

• Patricio Fuentes von J., Ingeniero en Proyectos, Bombero voluntario en Chile e instructor USAR

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Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

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COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

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Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

• Jim Marsall, Director, 911 Training Institute

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How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.


  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

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Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.


  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.


  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)


Eventos SES | ESS Events