Comunidades Virtuales | Virtual Communities


Bienvenidos/as | Welcome

Bienvenidos/as a la Comunidad Virtual SES. La prioridad de esta Comunidad es habilitar un espacio común donde las autoridades y el personal de los Sistemas de Emergencia y Seguridad (o sus equivalentes) de la región puedan intercambiar, compartir y consultar información, materiales y herramientas, a fin de atender la emergencia de salud pública de importancia internacional que representa el COVID-19, así como otras que se presenten en el futuro.


Welcome to the ESS Virtual Community. The Community's current priority is to provide a common space where authorities and personnel of emergency and security systems (or their equivalents) in the region may exchange, share, and access information, materials, and tools, in order to address the public health emergency of international concern that COVID-19 represents, as well as others that may arise in the future.

Enlaces de interés | Relevant links

911 Training Institute
Wednesday, April 15, 2020 - 14:53
All Clear Foundation: Supporting First Responders
Wednesday, April 8, 2020 - 18:16
APCO Canada | COVID-19 Resources
Wednesday, April 8, 2020 - 18:22
APCO International | Information on COVID-19 for Emergency Communications Centers
Monday, April 13, 2020 - 12:44
British APCO | COVID-19 Resources
Wednesday, April 8, 2020 - 18:19
CDC Interim Guidance for Emergency Medical Services (EMS) and 911 Public Safety Answering Points (PSAPs) for COVID-19
Monday, April 27, 2020 - 22:16
CDEMA COVID-19 Situation Update
Thursday, May 21, 2020 - 16:30
Friday, April 17, 2020 - 21:34
COVID-19 en Honduras
Wednesday, April 29, 2020 - 15:30
Disaster Responder Assets Network (DRAN) COVID-19 News and Updates
Thursday, April 30, 2020 - 12:34
Emergency Medical Services (EMS1) COVID-19
Wednesday, April 15, 2020 - 13:41
Emergency Response Tips, LLC
Thursday, May 7, 2020 - 15:14
European Emergency Number Association (EENA) | COVID Resources for Emergency Services
Wednesday, April 8, 2020 - 18:06
Global outbreak alert and response network (GOARN) COVID-19 Knowledge Hub
Tuesday, April 28, 2020 - 21:50
HHS/ASPR COVID-19 Clinical Rounds
Monday, April 27, 2020 - 22:19
Inter-Agency Standing Committee COVID-19 Outbreak Readiness and Response
Thursday, April 30, 2020 - 13:03
International Academies of Emergency Dispatch (IAED) | COVID-19 Communications
Monday, April 13, 2020 - 12:37
LEXIPOL Coronavirus (COVID-19) Learning & Policy Center
Wednesday, April 15, 2020 - 13:43
National 911 Program Coronavirus/COVID-19 Resources
Friday, April 17, 2020 - 21:12
NENA: The 911 Association | Coronavirus (COVID-19) Resources
Wednesday, April 8, 2020 - 18:08
NHTSA's Office of EMS: COVID-19 Resources for EMS
Monday, April 27, 2020 - 19:24
Organización Mundial de la Salud | Brote de enfermedad por coronavirus (COVID-19)
Wednesday, April 8, 2020 - 18:00
Organización Panamericana de la Salud | Recursos COVID-19
Wednesday, April 8, 2020 - 18:03
Pan American Health Organization | COVID-19 Resources
Wednesday, April 8, 2020 - 18:02
World Health Organization | Coronavirus disease (COVID-19) Pandemic
Wednesday, April 8, 2020 - 17:58

Sistemas de Emergencia y Seguridad | Emergency and Security Systems

Ecuador: Servicio Integrado de Seguridad ECU911


Honduras: Sistema Nacional de Emergencias (SNE)


República Dominicana: Sistema Nacional de Atención a Emergencias y Seguridad 911



Comunidades de práctica | Communities of practice

Biblioteca | Library


NENA Offers New Online Training Program for 9-1-1 Professionals

The NENA: The 9-1-1 Association is proud to launch a slate of instructor-led online (ILO) courses that enable 9-1-1 professionals to receive NENA’s industry-best education and training content in a virtual classroom. ...


The Resilient 911 Professional

In this book, you will find several chapters with stories about people who have been touched by the 9-1-1 dispatch profession. Some of these people are, or have been, dispatchers themselves. Some are therapists, scientists, and even medical doctors. There are directors, and those who have served in the military. The...


Strokes still happen during a pandemic

F.A.S.T.: Face. Arms. Speech. Time to call 9-1-1. This simple reminder can help recognize the signs and symptoms of a stroke and possibly save a life.


COVID-19 Apps

EENA presents this document with a comprehensive analysis of the use of mobile phone applications in the fight against the COVID-19 pandemic. The analysis comprises 108 applications in 73 countries worldwide. The apps have been categorized into 5 clusters: ...


Data and strategies on emergency calls & public warning during COVID-19 outbreak

The European Emergency Number Association (EENA) has put together a compilation of strategies that have been implemented by emergency services across Europe to manage COVID-19. ...


9-1-1 & COVID-19: A Report on PSAPs During the Pandemic

This report was prepared by NENA. It provides an initial view of how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.


8 types of data: Telling the story of COVID-19

In this article, Catherine R. Counts, suggests 8 types of data that stakeholders should consider to assess the situation and decide how to move forward during the pandemic and in a post-COVID-19 era.


Global Recommendations for Emergency Services Organisations to Manage the Outbreak of COVID-19

This is a guide developed by the Collaborative Coalition for International Public Safety to help emergency services organizations respond to the COVID-19 outbreak.


What Law Enforcement Personnel Need to Know about Coronavirus Disease 2019 (COVID-19)

Guide of The Centers for Disease Control and Prevention (CDC) for law enforcement officials: COVID-19 symptoms, self-protection, the use of protective equipment, and what to do in situations of close contact during apprehension.


NENA Wellness Continuum

This is a virtual environment created by NENA: The 9-1-1 Association, that brings together professionals, resources, standards, ideas, training, lessons learned, and innovation from a comprehensive approach to wellness.


Communicating through COVID-19: 6 tips for public safety social media outreach

In this article, Connie McNamara suggests how public safety agencies can use social media channels to spread awareness, create a sense of community and collective support, and provide factual and reassuring information.


Pandemic Planning Checklist

Checklist prepared by the US Department of Health and Human Services (HHS) Office of the Assistant Secretary for Preparedness and Response. It presents a list of specific activities to help plan for a potential emerging infectious disease pandemic, like COVID-19.


For the Frontlines

Provides free counseling fro health care professionals and essential workers that are risking their lives everyday to help other people during this pandemic. The initiative spans across four countries: Canada, United States, United Kingdom, and Ireland.

Repositorio colaborativo | Collaborative repository

This document is intended to serve as an outline, to assist 911 Public Safety Answering Point (PSAP)/Emergency Communications Center (ECC) managers/911 agencies in the preparation of a COVID-19 continuity of operations (COOP) response plan. PSAP/ECC managers/911 agencies are welcome to use this outline to develop a more detailed and specific COOP plan that meets the needs and circumstances of...

Contributions by the Association for Public Safety Communications Officials (APCO), the APCO Institute, the International Academies of Emergency Dispatch (IAED), the National Association of State 911 Administrators (NASNA), NENA and Power Phone.
Posted by Karen Bozicovich
Wednesday, May 6, 2020 - 11:34

It offers a number of resources linke to disaster and emergency planning for U.S. EMS and disaster and contigency planning for 911 services in the U.S.It provides links to COVID-19 contingency plans for 911as well as a number of resources related to Telecommunicator Emergency Taskforce. The list includes materials to assist PSAP to better prepare for and react to a disaster situation.It also...

Laurie Flaherty, National 911 Program
Posted by Karen Bozicovich
Thursday, May 14, 2020 - 19:57

El Servicio Integrado de Seguridad ECU 911, en forma permanente mide los niveles de prestación que se entrega a la ciudadanía en respuesta a las situaciones de emergencia; en razón de que, existe evidencia que las llamadas de mal uso son elevadas, generando congestión en las líneas; así como una repercusión económica. Se plantea resolver la problemática a través de nuestra experiencia  y...

Servicio Integrado de Seguridad ECU-911
Posted by Bolívar Tello
Wednesday, May 6, 2020 - 19:41

Este documento, elaborado por el Sistema de Emergencias 9-1-1 de Costa Rica, ofrece una serie de respuestas preguntas básicas sobre el coronavirus, el COVID-19, cuáles son los síntomas, cuándo es necesario hacer una prueba de detección, cuáles son las conductas, comportamientos y medidas de prevención que se deben tomar, entre otras preguntas claves para la ciudadanía.

Sistema de Emergencias 9-1-1
Posted by Karen Bozicovich
Friday, April 17, 2020 - 22:43

A través de este procedimiento, el Servicio Integrado de Seguridad ECU-911 establece los lineamientos a seguir ante la activación de emergencias de alto impacto. Incluye lineamientos operativos, tecnológicos y de comunicación, y administrativos.

Servicio Integrado de Seguridad ECU-911
Posted by Karen Bozicovich
Wednesday, April 15, 2020 - 22:46

Protocolo desarrollado a partir de la colaboración entre el Sistema Integrado de Seguridad ECU 911 y el Ministerio de Salud Pública de Ecuador. El Protocolo establece una serie de lineamientos para la recepción y atención coordinada de alertas de posibles emergencia de incidentes de salud pública, considerados de importancia internacional (ESPII).

Servicio Integrado de Seguridad ECU 911 y Ministerio de Salud Pública
Posted by Karen Bozicovich
Tuesday, April 14, 2020 - 17:54


Sun Mon Tue Wed Thu Fri Sat


First Responders, Stress Management and Coronavirus

In this webinar, former paramedic, law enforcement trainer and resilience expert Mike Taigman explains how stress affects first responders and provides strategies to manage that stress during the long haul of the pandemic. He also provides guidelines on how public safety leaders can help decrease stress for their personnel on the frontlines of this epidemic.

PoliceOne, FireRescue1 and EMS1 worked together with Lexipol to organize this webinar.

Go to Webinar


Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19

Este segundo webinar de la serie organizada por el CEPREDENAC abordó los siguientes temas:

Situación de los migrantes en el marco del COVID-19, Marcelo Pisani, Director General de la OIM para Centroamérica, Norteamérica y el Caribe (10:06)

Impacto del COVID-19 como una amenaza biológica sobre los migrantes, Raúl Salazar, Jefe de la Oficina de Naciones Unidas para la Reducción del Riesgo de Desastres (16:22)

Necesidades y retos humanitarios de la población migrante en la respuesta al COVID-19, Jesús Félix Rodríguez, Federación Internacional de la Cruz Roja y la Media Luna Roja (31:58)

Incluyendo a los migrantes y a las poblaciones desplazadas en las actividades de preparación y de respuesta ante el COVID-19, Katherine Fuentes, Oficial Regional de Migración para el Triángulo Norte de Centroamérica, Cruz Roja Internacional (57:45)

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COVID 19 Conocimientos básicos y medidas de prevención para intervinientes

Este webinar fue organizado por el Centro de Coordinación para la Prevención de los Desastres en América Central y República Dominicana (CEPREDENAC), perteneciente al Sistema de la Integración Centroamericana (SICA), con el apoyo de la Federación Internacional de la Cruz Roja. El mismo abordó los siguientes temas y panelistas:
• Informaciones básicas sobre el COVID-19, Dra. María Tallarico (6:34)
• Mitos y verdades sobre el COVID-19, Dr. José Antonio Ponce (25:16)
• Cuando, que y como usar equipo de protección personal, Dr. José Antonio Ponce (32:24)
• Situación epidemiológica de la región, Dr. Pedro Porrino (45:14)
• Acciones de Apoyo Psico-Social: ¿Cómo cuidamos la salud mental y física de los intervinientes?, Lic. Greisy Trejos (1:05:05)

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Sustaining Resilience During the COVID-19 Pandemia
In this video series of 17 episodes, Jim Marshall, Director of the 911 Training Institute, provides some insights and tips to address the emotional and psychological impact of COVID-19. Each video is between 2 and 5 minutes long.

• Jim Marsall, Director, 911 Training Institute

Go to webinar

How disinformation & cyber threats affect emergency services during COVID-19 outbreak
Webinar organized by the European Emergency Number Association (EENA) to explore how disinformation and cyber threats are affecting the work of public safety organizations and what can be done to minimize their impact in the fight against coronavirus.


  • Stéphane Duguin, Cyberpeace Institute
  • Roman Adamczyk, EU DisinfoLab

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Data and strategies on emergency calls & public warning during COVID-19 outbreak
In this Webinar, the European Emergency Number Association (EENA) presents an overview of how each country is managing the outbreak and the challenges that can arise. It offers an opportunity for emergency services to be able to learn from each other, and to identify trends and common strategies.


  • Benoit Vivier, Public Affairs Manager, EENA
  • Cristina Lumbreras, Technical Director, EENA
  • Gary Machado, Executive Director, EENA
  • Marta Azevedo Silva, Communications and Press Officer, EENA
  • Rose Michael, Knowledge Officer and DPO, EENA

Go to Webinar (25´30¨)

Navigating the COVID-19 Pandemic from the 9-1-1 Center
This webinar has been organized by NENA: The 9-1-1- Association, and it brings together three specialists to discuss the human resource implications of COVID-19 on 9-1-1 centers, including work schedules, continuity of operations plans, workplace health precautions, remote work, stress management and the involvement of the 9-1-1 in the national response.


  • John Kelley, ENP, Ottosen Britz Kelly Cooper Gilbert & DiNolfo, Ltd.
  • Jamison Peevyhouse, ENP, TN Emergency Communications Board
  • April Henze, ENP, NENA: The 9-1-1- Association

Go to Webinar (presentation)